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Germain Scion of Columbus

Germain Toyota of Columbus

5777 Scarborough Blvd
Columbus, OH 43232
Phone: 1-866-456-3089
Fax: -

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Contact Information

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Last Name *

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Survey Questions

How satisfied were you with the convenience of the Service Department’s hours?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Were services available to you both an appointment and non-appointment basis?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

When arriving for service were you greeted promptly?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

How satisfied were you that all dealership personnel treated you in a courteous, fair and professional manner?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

How satisfied were you that your Service Consultant took enough time to thoroughly understand your service request?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Were you offered transportation options?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

How satisfied were you that you were kept informed about the status of your service request?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Was your vehicle ready by the original time promised?Completely Satisfied
Very Satisfied
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Somewhat Satisfied
Not At All Satisfied

How satisfied were you with the explanation you were given of all services performed?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
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Overall, how satisfied were you with your Service Consultant?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Were ALL of your service concerns corrected on this service visit?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

How satisfied are you that your vehicle was fixed right on this service visit?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Were you given a copy of the completed repair order/ invoice?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Were you contacted shortly after this service visit to determine your satisfaction with the dealership’s service?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Based on this service visit, overall, how satisfied are you with Germain Scion of Columbus?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Would you recommend this dealership for service?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Overall, how satisfied are you with your Scion?Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied

Additional Comments

Comments

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